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Customer Service Mastery: Delight Every Customer – Udemy

(10 customer reviews)

$17

Description

What you’ll learn

  • Be flooded with ideas on how to delight customers
  • Stand out from competitors with unique customer experiences
  • Create customers who are loyal for life and sing your praises to friends and family
  • Help your team or employees give great service and be creative with new ideas

Customer Service: Delight Your Customers with Customer Care

Master Customer Service – delight your customers using great customer care and benefit from lifelong loyalty and referrals

Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours….But guess what – it’s not! Customer Service can make all of those goals come true, and doesn’t need to cost you anything except creativity and passion. 

Amazingly there are almost no official theories, tools or frameworks out there talking about Customer Care. For me it’s one of the most powerful and underestimated marketing, sales and leadership areas. So, I have created a step by step course you can use to come up with original, cost effective and unique ways to delight every customer and have them coming back to you time after time. Imagine if all your customers became repeat clients, and referred you to others many times over? You could fire your whole sales and marketing team! In my experience, most employees genuinely want to do a good job and make customers happy, but often don’t have the tools or empowerment to make it a reality. This course fixes that with simple, tried and tested ideas that have been working for decades. 

Over my 20 year management coaching career I’ve seen thousands of businesses… and I’ve pinpointed all the ways they could improve their customer service! The challenge with Customer Service is you need to be constantly ahead of your competitors and offering something unique and special to delight the customer. If you don’t already have fresh Customer Service ideas popping up on a daily basis I’d highly recommend taking this course. It will allow you to build a loyal fanbase of customers who would never dream of spending their money elsewhere… and that could multiply your revenues many times over!

Chris Croft is an international speaker, and widely published author, who’s been teaching Customer Service to companies for over 20 years. He’s taught all over the world, as well as online, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life-changing skills for home and work.

The course overview includes:

  • Thirty unique ways to create Customer Care delights

  • Provide incredible service even with zero industry experience

  • Motivate your employees to go over and above

  • Highlight missed opportunities to delight customers

  • Turn every customer into a lifelong fan

  • Benefit from repeat sales, upselling and referrals

  • And as always it’s 100% practical, and with no technical jargon. 

  • And lots lots more!

By becoming great at Customer Service, not only will you benefit from customers never switching to a competitor, but you’ll also have made your company thousands in referral and repeat sales!

This course comes with a 30 day money back guarantee

Who this course is for:

  • Anyone managing a company or team (now or soon) – whether big or small
  • Someone who wants to do Customer Care or management in their future career
  • People looking to grow their sales through customer referrals and repeat business
  • Businesses looking for inspiration on how to delight their customers and stand out from competitors
  • Suitable for product or service related businesses

Course content

  • Introduction
  • What is Customer Service
  • Ways to Generate Ideas
  • Wrap Up

10 reviews for Customer Service Mastery: Delight Every Customer – Udemy

  1. Donny Phan

    Super practical. Lessons are catered towards anyone looking to find work in this industry. It felt very comprehensive and gave me a broad understanding of the programming spectrum

  2. Madhav raj Verma

    Thanks for your great effort. i am fully satisfied with this course the way you teach and your explanation are very clear ,The content you provide in your course no one can do this at this price.

  3. Sachin Gupta

    I really didn’t want to leave a low rating as Angela is a great teacher. The 1st half of this course was terrific. The 2nd half was terrible. Under the justification of “teaching students how to figure things out on their own”, pretty much all videos and all explanations were dropped. You were just told what to do, given links to documentation and told to figure it out on your own. I understand doing that to some degree, but to revert to that entirely for nearly half the content barely makes this a course. It’s just a list of things for you to learn, then you’re left on your own to learn them. The 2nd half was so bad, especially the data science component, that I didn’t bother finishing the course.

  4. Vincent Beaudet

    Amazing 40 days course.
    Angela is a great teacher.
    The other 60 days are all about web developement, interacting with web pages, on your own with little to no explanations. I did not expect that at all. I wanted to learn more about software and scripting.
    This left me disappointed , confused and i started to doubt myself. Not a fun experience after the amount of effort i’v put in this course.

    Exercices format and explanations for the first 40 days were worth it tho.

  5. Ben K

    Not just an introduction to python, but really helps you learn fundamental aspects of python and coding in general. Some parts may require some knowledge on the subject (data science comes to mind) and there is quite some web development in the course. So, a few areas were not completely to my liking (I would have liked to see it done differently), but this course deserves the 5 stars in my opinion.

  6. Omid Alikhel

    I found the method a bit difficult when a code is written and then changed back to something different, with no enough explanation of how something happened and where it came from or a step by step explanation of why something is happening, i have no doubt in the instructors talent, but we are beginners!

  7. Devang Jain

    The course is not updated and most of the solution codes don’t work and there are no video solutions towards the end

  8. Szymon Kozak

    I think that the course tutor is really good in giving right information to learn at the right time. Thanks to this fact, my understanding of coding in python after 29 days of learning is above my expectations.

  9. Begoña Ruiz Diaz

    Ha sido la mejor elección que podría haber hecho.

  10. Vaibhav Sachdeva

    I want to thank Angela for making such an amazing course. It really helped me explore more things with python.

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