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Introduction to Service Management with ITIL 4 – Udemy

(10 customer reviews)

$17

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Description

What you’ll learn

  • Describing the ITIL framework
  • Understanding real-world examples
  • Applying ITIL 4 to your organization
  • Discuss ITIL 4 concepts with confidence

The Information Technology Infrastructure Library (ITIL®) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

This course provides an introduction to service management and the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and the ITIL 4 framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you.

Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.

The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

Who this course is for:

  • Students who require a basic understanding of the ITIL framework
  • Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
  • IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement
  • Anyone who has an interest in the ITIL framework

Course content

  • Introduction
  • Service Management
  • The Basics of ITIL 4
  • Practice Exam
  • Conclusion

10 reviews for Introduction to Service Management with ITIL 4 – Udemy

  1. Donny Phan

    Super practical. Lessons are catered towards anyone looking to find work in this industry. It felt very comprehensive and gave me a broad understanding of the programming spectrum

  2. Madhav raj Verma

    Thanks for your great effort. i am fully satisfied with this course the way you teach and your explanation are very clear ,The content you provide in your course no one can do this at this price.

  3. Sachin Gupta

    I really didn’t want to leave a low rating as Angela is a great teacher. The 1st half of this course was terrific. The 2nd half was terrible. Under the justification of “teaching students how to figure things out on their own”, pretty much all videos and all explanations were dropped. You were just told what to do, given links to documentation and told to figure it out on your own. I understand doing that to some degree, but to revert to that entirely for nearly half the content barely makes this a course. It’s just a list of things for you to learn, then you’re left on your own to learn them. The 2nd half was so bad, especially the data science component, that I didn’t bother finishing the course.

  4. Vincent Beaudet

    Amazing 40 days course.
    Angela is a great teacher.
    The other 60 days are all about web developement, interacting with web pages, on your own with little to no explanations. I did not expect that at all. I wanted to learn more about software and scripting.
    This left me disappointed , confused and i started to doubt myself. Not a fun experience after the amount of effort i’v put in this course.

    Exercices format and explanations for the first 40 days were worth it tho.

  5. Ben K

    Not just an introduction to python, but really helps you learn fundamental aspects of python and coding in general. Some parts may require some knowledge on the subject (data science comes to mind) and there is quite some web development in the course. So, a few areas were not completely to my liking (I would have liked to see it done differently), but this course deserves the 5 stars in my opinion.

  6. Omid Alikhel

    I found the method a bit difficult when a code is written and then changed back to something different, with no enough explanation of how something happened and where it came from or a step by step explanation of why something is happening, i have no doubt in the instructors talent, but we are beginners!

  7. Alica Cverdeľová

    I love this course, Angela explained it very easily and clearly from the beginning, but I loved her 1 minute final videos, which ended later: What a pity.
    BUT I felt a little disappointed now with the project Day 39/40. Where I was maximally lost, I could not come out of where to look for anything and it was poorly explained and the biggest mistake was that there were no videos with explanations, I think it was quite a complicated project where many things were used and no explanation, only the final results. And they carried a few things in the projects before, so I had her project run once and it showed her the mistake as well as me, so in that case you have to leave it at that and what else is a shame. It’s hard to do a project when you don’t see what’s going on there.
    I’m a little worried about the next few weeks, and I hope it won’t be a waste of time.

  8. Szymon Kozak

    I think that the course tutor is really good in giving right information to learn at the right time. Thanks to this fact, my understanding of coding in python after 29 days of learning is above my expectations.

  9. Begoña Ruiz Diaz

    Ha sido la mejor elección que podría haber hecho.

  10. Vaibhav Sachdeva

    I want to thank Angela for making such an amazing course. It really helped me explore more things with python.

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